Last Updated August 24, 2022
Snap! Connect, a Product of Snap! Mobile, Inc.
Welcome to Snap! Connect!
Snap! Connect provides a flexible, mobile- and web-based parent engagement platform that connects parents, teachers, students, and administrators, providing an efficient and effective way to share news and information; send reminders; and create an engaged, empowered, and connected community (“Services”). The Services are provided through onsnap.com/connect (the “Website”) and a mobile app (the “Mobile App”).
Registered Members can adjust the privacy settings on their account to control the information that is available to other Registered Members, such as contact information, student name, etc. Whether or not parents choose to share information with other parents, all information is available to teachers and school administrators. Teachers and school administrators can use information obtained through the Services to include you or your child in groups administered through the Services.
The Services are available only to members of an Organization that signed up with Snap! Connect. For example, a public or private school, school district, club, or other community organization may sign up. When the Organization signs up, it provides Snap! Connect with certain basic information about its members or participants, such as name, address, date of birth, parent name(s), parent email address, parent mobile phone number, grade-level, classroom, etc (“Organization Submitted Information”). Snap! Connect sends each contact for whom it has an email address or mobile phone number an invitation to register for the Services. Contacts may choose whether or not to register. This Organization Submitted Information is provided by the Organization to Snap! Connect, and the Organization can request its deletion at any time. To register, a parent may access the Website online or download the Mobile App for iOS or Android mobile devices.
A parent must register with Snap! Connect in order to have access to any Services. When and if you register, you may affirm or revise any existing information, and provide accurate, current, and complete information (“User Submitted Information”, as defined below) as prompted by the registration form. You must also update this information from time to time to maintain its accuracy and completeness. Snap! Connect reserves the right to terminate your use of our Services if any of the User Submitted Information provided by you is untrue, inaccurate, not current, or not complete.
As part of our registration process you will be asked to select a login name and password. Your login name may not identify you as someone else or be illegal or otherwise objectionable. You should keep your login name and password confidential.
If you download the Mobile App to access the Services, you are agreeing that we may send notices, alerts, and other communications to your mobile device(s) utilizing the User Submitted Information that you provided.
Use of the Services by Children
Children cannot directly register for Snap! Connect independently. A child can only use the Services if the Organization and/or child’s parent or guardian activates and maintains an account for the child.
The Mobile App can be downloaded free of charge and there is no charge for registration for parents or children. However, your mobile carrier’s message and data rates may apply and Snap! Connect is not responsible for any such fees that you incur.
There is no user-fee for any of the basic Services at this time. If we add fees or offer optional goods or services for which there is a fee, we will notify you of the amount of the fee and of the circumstances under which it will be charged.
Trademarks and Copyrights
The Snap! Connect name and logo and all other trademarks, service marks, or trade dress associated with the Services are owned by Snap! Mobile, Inc. d/b/a Snap! Connect or are used with the permission of a third party trademark owner. All designs, web pages, and source code included in the Website or Mobile App are copyrighted or licensed by Snap! Connect and are protected by United States and international copyright laws. Material from the Website or Mobile App, including Content (as defined below), may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of Snap! Connect. Unauthorized use of any material on the Website or Mobile App or any Snap! Connect or third-party trademarks is prohibited by law.
Submissions and Communications
Snap! Connect may make features available to its users, and we invite you to make use of any such features. Please remember, however, that any information, photos or videos that are disclosed in these public areas become public information and you should exercise caution when deciding to disclose your personal information or images.
You agree that you will not upload or transmit any remarks, comments, postings, submittals, suggestions, messages, ideas, photographs, graphics, images, photos, video, sound, information, data, text, files, links, software, or other materials (“User Content“) that:
- you know is false or misleading;
- infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party;
- is offensive or promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual, as determined by Snap! Connect;
- is abusive, threatening, obscene, defamatory, or libelous, as determined by Snap! Connect;
- exploits people in a sexual or violent manner, as determined by Snap! Connect;
- contains nudity, violence, or offensive subject matter (as determined by Snap! Connect), or contains a link to an adult website;
- solicits personal information from anyone under 13;
- provides other persons’ telephone numbers, street addresses, last names, URLs, or email addresses;
- involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging, “spimming,” or “spamming;
- contains restricted or password-only access pages or hidden pages or images;
- furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities;
- solicits passwords or personally identifiable information for commercial or unlawful purposes from other users of the Services;
- involves commercial activities and/or sales without the prior written consent of Snap! Connect, such as contests, sweepstakes, barter, advertising, or pyramid schemes; or
- includes a photograph of another person that you have posted without that person’s consent.
By submitting User Submitted Information and User Content through the Website you represent and warrant that you have the right to grant, and do grant, Snap! Mobile, Inc. and its Products, including Snap! Connect, a non-exclusive, perpetual, transferable, irrevocable, sublicenseable, royalty-free right and license to access, use, reproduce, store, modify, distribute, publicly display, publicly perform and create derivative works of any User Submitted Information or User Content (in whole or in part) and to incorporate all or any portion of it in other works in any form, media, or technology now known or later developed for the full term of any patent, trademark, trade secret, copyright, or other proprietary rights of any party that may exist in such User Submitted Information or User Content, for any purposes. You may revoke this right at any time, for any reason, by calling us at 206.285.0906 or emailing us at email@example.com.
You acknowledge and agree that you are responsible for whatever User Submitted Information and User Content you submit, and you, not Snap! Connect, will have full responsibility for the User Submitted Information and User Content, including its legality, reliability, appropriateness, originality, and non-interference with third-party rights. Snap! Connect will have the right, but not the responsibility, to refuse to post, remove, or edit all or any portion of any User Submitted Information and User Content. As a user of the Services, you will represent yourself accurately and truthfully at all times.
Documents Available on the Website
Snap! Connect grants you permission to use any documents or materials (such as FAQs, blog entries, datasheets, articles, photographs, and press releases) that it owns and may make available through the Services (collectively, the “Snap! Connect Content” and together with all User Submitted Information and User Content, the “Content”), provided that: (a) you do not modify the Snap! Connect Content; (b) your use of the Snap! Connect Content is for informational, personal, and non-commercial purposes only and the Content will not be posted on any network computer or broadcast in any media; and (c) you will retain copyright notices and other proprietary notices on every copy you make. Snap! Connect may revoke this permission at any time and, if it does so, you agree to stop using the Snap! Connect Content immediately. Use for any purpose other than as provided in clause (b), above, is expressly prohibited by law.
Snap! Mobile, Inc. and its associated Products, including Snap! Connect, may also have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering the Snap! Connect Content, and Snap! Connect and its licensors retain all right, title, and interest in and to such intellectual property rights. Except as expressly provided above or in a written agreement between you and Snap! Connect, making the Snap! Connect available to you through the Services does not grant you any license or other rights, express or implied, to any such patents, patent applications, trademarks, copyrights, or other intellectual property of Snap! Connect.
The Services may include links to other websites that are not owned or operated by Snap! Connect and may also include information and material that relate to products and services provided by third party service providers. Snap! Connect is not responsible for the operation of, or Content located on or through, any third-party website. The inclusion of a link to such website does not imply endorsement by Snap! Connect. You visit or view any website linked to the Website at your own risk. Please use third party websites responsibly.
You agree to indemnify, defend, and hold harmless Snap! Connect and its subsidiaries, divisions, and affiliates, and each of their officers, directors, representatives, agents, and employees (collectively, the “Indemnities”) from and against any and all liability, damages, and costs (including, without
THE SERVICES, INCLUDING ALL CONTENT, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. Without limiting the foregoing, Snap! Mobile, Inc. d/b/a Snap! Connect, other Snap! Mobile, Inc. Products, and their respective licensors do not warrant that the Content is accurate, reliable, complete, correct, or non-infringing; that the Services will meet your requirements; that the Services will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Website and Mobile App are free of viruses or other harmful components. Any Content downloaded or accessed through the Services is downloaded or accessed at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from such download or access.
Limitation of Liability
Snap! Connect will not be liable for any damages or injury, including but not limited to, special, indirect, incidental, or consequential damages, caused by the Services or any Content or any use of or inability to use the Services, including, but not limited to, any error, omission, interruption, defect, disclosure of information, delay in operation or transmission, failure of performance, security breach, or computer virus, even if an authorized representative of Snap! Connect has been advised of the possibility of such damages. Snap! Connect will not be liable for any damages or injury, including but not limited to, special, indirect, incidental, or consequential damages, that may result from linking to any third-party website or from doing business or attempting to do business with any third party identified on or through the Services.
Exclusions and Limitations
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to certain Registered Members.
Except as otherwise provided in this section, all disputes and claims arising out of or relating to this Agreement or the Services will be resolved through mandatory, binding arbitration. By agreeing to arbitrate disputes and claims, you and we are both waiving our rights to have disputes resolved in court by a judge or jury, except as set forth below.
Arbitration will be conducted in accordance with the terms of this Agreement and the consumer arbitration rules of the American Arbitration Association (the “AAA Rules”) in effect at the time of the arbitration. If there is a conflict between the AAA Rules and this Agreement, this Agreement will control. Such Arbitration shall take place in King County, Washington. You and we will each pay our own expenses (including attorneys’ fees). The costs of arbitration will be paid in accordance with the AAA Rules.
To initiate arbitration proceedings, a party must send a Demand for Arbitration to the other party and a copy of the Demand and the filing fee to the AAA. The form of Demand and the rules regarding payment of filing fees are available from the American Arbitration Association.
More information about the AAA Rules and the arbitration process can be found here: https://adr.org/sites/default/files/Consumer_Rules_Web_2.pdf
The arbitrator is required to follow all substantive law applicable to any dispute, including, without limitation, the applicable statute of limitations, any applicable attorney-client or work-product privilege, and any other applicable privilege. The arbitrator is required to issue a written decision setting forth the decision and the reasons for that decision. If the arbitrator makes an error of law, the resulting award may be appealed in court. Otherwise, the arbitrator’s decision is final and binding on all parties and may be enforced in any federal or state court that has jurisdiction.
You agree that you will not serve as a class representative or participate as a class member in an arbitration proceeding between us, that only your claims will be addressed in the arbitration proceeding, and that additional parties cannot be added to the arbitration proceeding unless you and we agree in writing before the arbitration. A dispute between us that is arbitrated under this Agreement will be arbitrated only between us, even if there are additional parties to the dispute or even if you make allegations that your dispute should be handled as a class action.
If it is ever determined that all or a portion of this agreement to arbitrate is unenforceable and that a dispute arising under this Agreement is to be litigated in court, then: WE BOTH WAIVE OUR RIGHT TO A JURY TRIAL, in favor of having a judge, sitting without a jury, determine the rights and remedies of the parties with respect to all disputes, claims, or controversies between us, and (2) YOU WAIVE YOUR RIGHT TO SERVE AS A REPRESENTATIVE, as a private attorney general, as a member or as a participant in any lawsuit or arbitration filed against us by a person who did not sign this Agreement.
Compliance with Applicable Laws
Snap! Connect may, in its sole discretion, for any reason or no reason, at any time terminate your or your child’s access to the Services and/or remove your User Submitted Information and User Content from the Services.
This Agreement constitutes the entire agreement between you and Snap! Connect regarding your use of the Services and supersedes all prior agreements or communications. If any provision of this Agreement is found to be invalid by any court, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement. No waiver shall be effective against us unless we agree to it in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.
Snap! Connect at Snap! Mobile, Inc. 8300 7th Ave. S. Seattle, WA 98108.
Or by email at: firstname.lastname@example.org
Snap! Connect at Snap! Mobile, Inc. 8300 7th Ave. S. Seattle, WA 98108. Or, at 206.285.0906.
Or by email at: email@example.com
Information We Collect
The information we collect generally falls into three categories: (1) directory information provided by the Organization that signs up for the Services about its students or participants (“Organization Submitted Information”); (2) information you affirm or provide when you register for or use the Services (“User Submitted Information”); and (3) tracking information we may collect as you use the Services.
Please see the section below captioned “How You May Opt Out of Our Information Uses” regarding your right to ask us not to use your information for certain purposes.
Directory Information Provided by Organizations
When a school or other organization signs up with Snap! Connect, they provide us with a directory listing of their students or members. The directory information usually includes child’s name, date of birth, physical address, parents’ names, and parents’ contact information. Depending on the type of Organization that is providing the directory, the information may also include the child’s grade-level, teacher assignment, and similar information relating to the activities in which the child participates. This Organization Submitted Information is classified as FERPA exempt Directory Information and related content submitted by the school to Snap! Connect, and, as such, Snap! Connect specifically disclaims all liability associated with the receipt or processing of Organization Submitted Information. The Organization retains control over Organization Submitted Information and can request its deletion at any time.
We use directory information to contact parents about registering for the Services. Parents may elect to register for the Services, opt out of the Services, or do nothing. If you register for the Services, we may continue to use the directory information to customize the Services we provide to you. If you opt out of the Services, we will not contact you again (unless your information is submitted to us again for a different enrollment period or a different child or from a different organization). If you do nothing, we may contact you again over a reasonable period of time about registering for the Services.
Personal Information You Provide Voluntarily
If you choose to register for the Services, we may ask you to provide, affirm, or confirm existing information, which may include your child’s name, postal address, date of birth, gender identity, grade-level, teacher assignment, activities, or interests (along with other data, “User Submitted Information”). We may also ask you to provide or confirm your name, postal address, phone number, and email address. We use this information to provide the Services to you, including authenticating you when you attempt to access the Services, sending you notifications on behalf of the school or other organization, and connecting you to other parents with common interests. The Organization that provided your name to us and other parents who use the Services may use your information to include you in groups that they organize. We also use the information to customize your online experience, provide you with personalized email and text messages and to help us improve the Services. Please see the section below captioned “How You May Opt Out of Our Information Uses” for information about how you can limit our uses of your personal information.
Our Website and Mobile App may offer Registered Members the opportunity to share User Submitted Information and/or User Content. If you choose to use these features, or you allow your child to use these features, you should be aware that any personal information you submit through these features can be read, collected, or used by other Registered Members and could be used to send you unsolicited messages. Please note that Snap! Connect is not responsible for any personal information you choose to submit via these public features.
We automatically track certain information when you use the Website and Mobile App. We use this information to do internal research on our Registered Members’ demographics, interests, and behavior to better understand, protect, and serve you and our community.
Like many Websites, we automatically gather certain information about our Website and Mobile App traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, click stream data, and a unique identifier for the mobile device you are using. We use this information to analyze trends, to administer the Website and Mobile App, to track users’ movements around the Website and Mobile App, to gather demographic information about our user base and to capture usage and volume statistics to monitor and track any illicit behavior on the Website and Mobile App. We may use a third-party service provider to help us collect and analyze log files.
Information collected in log files does not identify individual users and we do not link it to other information that identifies individual users.
How Your Information Will Be Used
We will use the information we collect from and about you (including directory information) for various purposes, including responding to your requests, providing you with Services, improving the Services and customizing your experience on our Website or Mobile App. Our primary goal is to provide you with a customized experience and all information necessary for you to optimize your use of the Services.
How Your Information Will Be Protected
When you use our Services, we do our best to ensure your PII is secure. To do so, we take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII.
While we do not publicly describe all such measures, to prevent reverse-engineering, here are a few such ways in which we protect your data.
First, we ensure that the data we collect is reliable, accurate, complete and current. We use PII only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
Second, we limit access to PII only to specific employees, contractors and agents who have a reasonable need to come into contact with your information. For example, we may provide members of our technical support team with limited access to your account in order to allow them to troubleshoot problems you may be having with our Services.
Third, we employ a number of physical, electronic, and procedural safeguards to protect PII. Our secure servers and our data centers are protected by encryption, and our servers reside behind firewalls and password protection.
Fourth, access by you to your PII is available through a password selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. No password protection is perfect. Therefore, as a User of the site, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our Services cannot be guaranteed.
We cannot control malicious actors, but we can be transparent when we believe such actions have taken place. In such cases, if we learn of a security breach or other unauthorized disclosure of your PII, we will attempt to notify you so that you can take appropriate protective steps by posting a notice on our homepage or elsewhere in our Service and we will send email to you at the email address you have provided to us. Additionally, we will notify the primary administrative contact at the Organization by email and telephone and assist with their efforts to ensure your notification.
While we do our best to maintain platform security, You agree to take full responsibility for maintaining the confidentiality of your password. Furthermore, while we have implemented safeguards, as described above, you should be aware that Internet security technology rapidly changes. We cannot guarantee that the safeguards we employ today can protect your personal information from the threats of tomorrow. You should also be aware that despite our efforts, factors beyond our control may result in disclosure of your personal information. Accordingly, we are not in a position to guarantee that your information will be secure under all circumstances.
How Your Information Will Be Shared
We value your privacy and will not sell information that identifies you (“personally identifiable information” or “PII”) to third parties. However, we may share PII with third parties under limited circumstances, such as:
- Other Registered Members of the Services. We may include your PII in directories or other resources we make available to Registered Members of the Services. See the section below captioned “How You May Opt Out of Our Information Uses” for information about your rights to limit our disclosure of your PII for this purpose.
- Service Providers. We may share your information between the Snap! Mobile, Inc. brands and associated products that are affiliated with Snap! Mobile, Inc., as well as third-party service providers who help us operate and maintain our Website or Mobile App or deliver the Services. Our affiliates and brands are listed on the Snap! Mobile, Inc. website. We do this so that we may combine and supplement information across different Services. We also may share your information with our affiliates and brands for their direct marketing purposes. Please note that if we have already shared your information with our affiliates or brands prior to your request for deletion, your information will not automatically be removed from the databases of these affiliates or brands. To request deletion of your information from our affiliates’ or brands’ databases, please contact Customer Support for the relevant Service. Any third-party service provider with whom we share PII will be contractually restricted from using or disclosing it for any purpose other than as necessary to provide the services for which the PII was disclosed.
- For Legal Purposes. We will release PII when we believe we are legally required to do so, such as in response to a formal government request, including court orders or subpoenas. We may also be required to release PII if we are purchasing or selling a business, although in such cases your PII would normally be covered by a non- disclosure agreement.
- Aggregate Information. We may disclose information to third parties that does not identify any individual (“non-personally-identifiable information” or “NPII”), such as such as demographic, behavioral, unique device identifiers such as IMEI and UDID, search terms, age, gender, zip code.
How You May Opt Out of Our User Submitted Information Uses
If you do register, you may customize the privacy settings for your account and for any account you directly activate for your child. Through these privacy settings, you can control the amount of your PII that we will disclose to other Registered Members or to certain third parties. If you do not wish to give us any personal information, you should not register to use the Services. We use service providers to help administer the Services. You cannot limit our disclosure of your PII to other Products of Snap! Mobile, Inc. or service providers we use to help us administer the Services, for legal purposes, or to respond to a request that you initiated.
We will retain your personal information for as long as your account is in place or as needed to provide you these Services. Upon the cancellation of your account, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
For further help associated with Opting Out of User Submitted Information Uses, call us at 206.285.0906 or emailing us at firstname.lastname@example.org.
You agree that the Organization Submitted Information may be removed at the Organization’s request, at any time, without restriction.
Updating or Correcting Your Information
Please let us know if any information you have provided to us is incorrect, incomplete, or outdated and we will use reasonable efforts to update or correct it promptly. You may update this information by calling us at 206.285.0906 or emailing us at email@example.com.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your PII, maintain data security, and correctly use the information we collect. We maintain a secure process to collect, transmit, and store your personal information.
You agree to keep any password created for accessing the Services in a safe place and not to disclose it to anyone. Also remember to sign out and close your browser window when you have finished a visit to the Website, especially if you are sharing a computer with someone else or are using a computer in a public place, such as a library or Internet cafe.
Use of the Services by Children
The Services are not directed to children, but your child can use the Services if you or the Organization activate an account for your child. Activating an account for your child signifies consent to your child’s use of the Services, including consent to the child providing information to us by using the features of the Services. Privacy settings are available for your child’s account, so be sure to set them for the level of privacy you think is appropriate for your child.
You or your child may request that we remove any personally identifiable information that your child has posted to our Website or through the Mobile App by calling us at 206.285.0906 or emailing us at firstname.lastname@example.org. Although we will remove information at your request, we cannot guarantee that we will be able to remove all information completely.
Links to Third Party Web Sites.
Links to third party websites from our Website or Mobile App are provided solely as a convenience to you. We do not share your information with such third parties and we are not responsible for the security of any information you provide on such websites.